The Programme

Registration

Opening remarks from the Chair

Understanding guest expectations

• What is driving customer demands and expectations?
• Following the influence of guest expectations on technology trends
• Preparing for the guest of the future

Achieving Systems Integration

• The various areas of integration
• What to look for when planning systems integration
• Managing an integrated environment

Morning refreshments

Protecting the guest experience – managing bandwidth effectively

• Today's bandwidth challenge
  
• Providing guest satisfaction and quality of services
  
• Responding to the free to guest challenge
  
• New bandwidth models - Tiered services

Focusing on connected in-room devices

• Creating a home away from home
• Enhanced internet, TV, multimedia, entertainment and voice services
• Customising your TV – the property portal

Presentation TBC

Lunch

Are there cost efficiencies and technological advantages which can affect the guest experience when adopting a private secure IPv6 network?

• Can Hosted and Data applications operate securely and efficiently without VPN’s?
• What type of Network bandwidth is typically available on IPv6?
• How is QoS managed providing carrier grade VoIP from your hotel?
• What hotel interfaces to PMS, telephony, HSIA, TV, security, building and energy controls are being developed or are available today?
• When and where is this service available today?

Panel discussion - technology and converged networks in practice

• What are the ‘killer’ technologies and applications?
• Knowing which guest technologies can be implemented immediately
• Adding the ‘wow’ factor with minimal effort and cost

Afternoon refreshments

Enhance the guest experience through intelligently utilising technologies in All Inclusive Resorts

• Does IT matter in all Inclusive resorts?
• Getting the balance right between technology and luxurious surroundings
• Using IT to give the ‘wow factor’

Case Study – technologies to cater to the mobile citizen

• The initial CitizenM concept - what we wanted from technology
• The challenges in bringing together guest focused technologies
• Staying connected to the guest and evolving with their needs

Closing remarks from the Chair and close of day one

Registration

Opening remarks from the Chair

Delegates will be able to attend three one-hour roundtable discussion groups from a selection of key topics. Each session will be chaired by an industry expert who will facilitate an exchange of opinions, essential experiences and learning related to a current aspect of enhancing guest technology through interoperability and convergence.

Lunch

Presentation TBC

Re-engaging with the customer, enhancing and deepening their experience with the hotel chain both in and out side of the hotel

• Use existing and future mobile technology to ‘connect’ to the customer
• Drive new revenue streams and re-capture margin whilst enhancing the customer experience

Presentation TBC

Afternoon refreshments

Converged networks for existing hotels – is there a Return on the investment?

• Understanding the costs and investment involved
• Meeting guest needs vs. cost
• Analysing the return on investment

Panel discussion - the future of convergence

• Is full convergence in hospitality a fad, fantasy or fact?

Closing remarks from the Chair and close of day two